Combine the brains behind HotOrNot.com and Evite and what do you have, you get SaveMyAss. SaveMyAss is a new website for busy guys with demanding jobs, who don’t have time to send their wife or girlfriend flowers. This is also for guys who can’t remember important dates like their anniversary. So I guess by using this service you will keep yourself out of the dog house. All this for the total cost of $5 plus the cost of flowers for each order that’s shipped.
I suppose when your as busy as these targeted users, you won’t have time to pick up the phone and order a bouquet of flower yourself. I’m surprise these potential user just not have their assistent do all the work and save the $5 they would pay to the site and instead just buy lunch for the assistent who order the flowers.
DON’T SIGN UP WITH SAVEMYASS !!! They DON’T. And the flowers are low-grade GARBAGE that dies within a few days. SERIOUSLY, save your money and pay someone to remind you to send flowers. This outfit SUCKS.
Geoff,
I must admit, I’m shocked by your comments above. After we resolved your issue by issuing an immediate full refund and explaing/apologizing for the error, you sent me an email praising me for my response and the fact that we were so willing to admit an error on our part (as in any business, especially a new one, mistakes are bound to be made on occasion. Over time, they have been worked out. In terms of overcharging, we charge a $5 service fee over whatever the florist charges, nothing more, nothing less. As for flowers dying quickly, that was an issue in the past with certain florist networks which we’ve since stopped placing orders from).
So it is with great disappointment that I find you’ve now changed your tune and have decided to start disparaging our service on blog posts everywhere.
What happened to you is rare, and while it is no surprise that the people who are affected by the infrequent glitch are going to be extremely upset, we’re confident (based on our customer retention rate and the positive feedback we get from customers when we solicit suggestions) that the service we are providing is of tremendous value to our customers.
As for your issues being no big deal to us, I have no idea what gave you that impression, and I’m baffled that you write this given the communication you and I had at the time when you praised my response.
In any case, I’m sure there is nothing I can say or do at this point to persuade you to feel otherwise, but I do think it’s important that I at least respond to your comments openly, at the very least to show you that we do care and that to us, customer service IS a big deal.